We hope you are satisfied with the service you receive from us but if, for any reason, you are not satisfied you can make a complaint.
Your continued goodwill is greatly valued by us and we would expect to resolve any day-to-day difficulties or complaints informally and as quickly as possible.
In the first instance we would ask you to raise any complaint directly with the member of staff concerned – or contact us using the form at the bottom of this page. We will get back to you and try to resolve your complaint informally.
If this does not resolve the issue to your satisfaction, you can follow our formal complaints procedure, which you can download here.