Terms and Conditions

EVA) provides training courses, meetings and events to assist voluntary and community groups in Enfield to develop sustainable, well run organisations. EVA aims to provide effective, useful and interesting training and wants all participants to benefit fully from the time they give to training.

Online training and meetings
In-person training and meetings

Online Training and Meetings

Online meetings and events were introduced by EVA in response to the coronavirus / Covid19 crisis. We are learning more about this new technology as we get more experience. These terms and conditions may change. If you agree to these terms and conditions and they change before the online meeting you have booked we will let you know.

EVA understands that attending online meetings or events may be a new experience for you, as it is for us.
If you are unsure how to download the software required please email admin@enfieldva.org.uk giving your phone number and telling us the problem you are having, and we will call to talk you through the process.

The cost of training depends on the type of organisation and the duration of the training. The actual cost is given on the booking form.

We are very conscious of all participants’ safety during online meetings. Joining our meetings is by invitation only once you have submitted our booking form. You must not share the invite details or links with anyone else, including other people in your organisation. If someone else in your organisation wants to attend in your place they must submit a new booking form.

We limit places to ensure effective meetings and will open waiting lists if more people apply than we can accommodate. If you book to attend an online meeting and do not join it we may not be able to invite you again. If you are unable to attend you must let us know.

Meetings will be recorded so that those who did not secure a place will still be able to listen at a later date, and so we can listen again to answer questions and feedback. Video and audio can be enabled by you during an online meeting. You can turn video off if you prefer to join the meeting by audio only.

A member of staff at EVA or speaker / trainer invited by EVA will be the facilitator at all our online meetings and events and will select who can speak. When anyone has been selected to speak, everybody except the speaker will be muted to eliminate background noise. On the platforms we use, there are options to raise your hand virtually if you want to speak or ask a question.

All participants will be unmuted during pre-meeting chat, and during feedback at the end. Participants are asked to respect the usual rules of conversation – to listen to others, to be respectful to others, and to refrain from inflammatory or excluding language and swearing.

There are Hand-Clapping and Thumbs-Up options on the platforms we use. Please feel free to use these during the meeting if you wish to applaud or express your agreement with something you hear.

If you want to ask a question during a presentation or experience technical difficulties during the meeting, please use the Chat button (found in different places on different devices, but not hard to find) or, if you lose contact altogether, email the facilitator to let them know.

Hot drinks and snacks are available in your kitchen! Please feel free to come and go during meetings to ensure you are comfortable.

Priority booking will be applied for organisations that provide at least 80% of their services to Enfield residents.

Screenshots
EVA may take screenshots of people attending our events for publicity, archive, and monitoring purposes. The screenshots may be used to illustrate our newsletter, annual reports, reports to funders, or other EVA publications; on our website or social media eg. Facebook, Twitter, Instagram etc; or in EVA displays at other events. They will not be distributed for any other organisation’s use. If, at any online EVA meeting or event, you would prefer not to be included in a screenshot (as outlined above) please make yourself known to the facilitator and you will be able to turn your computer video off when the screenshot is taken.

In-person Training and Meetings

The cost of training depends on the type of organisation and the duration of the training. The actual cost is given on the booking form.

We ask for the phone number of the person who will be attending the course (the attendee). This is required in the event that training is cancelled or postponed at short notice, due to unforeseen circumstances.

Organisations may book more than one person on any course but, in the event that a course is over-subscribed, you may be asked to send only one of your booked participants, so that more organisations can benefit. You may photocopy the booking form for additional attendees, or book online.

Full payment must be made with your booking, either by cheque or by bank transfer. Your booking can only be confirmed once payment has been received.

If you realise that you cannot attend the course after you have booked, let EVA know immediately. You may lose your payment if you do not inform EVA 5 working days before the course date.

Places are allocated on a first-come, first served basis. Booking confirmation will be sent when the payment for the course has been received by EVA. Bring your booking confirmation to the course.

Please arrive at your training course on time. It is disruptive for the trainer and other participants when people arrive late. (See Special Arrangements below).

Parking spaces are by permit only in the Community House car park, and parking is limited. If you travel by car, please leave enough time to find street parking, or to obtain a temporary permit from Community House Reception.

If you are unavoidably delayed, contact the EVA office. Phone 020 8373 6268. If you arrive more than 15 minutes after the course start time without letting EVA know, you may be refused entry, and lose your payment.

Special Arrangements
EVA will make every effort to accommodate people with specialist needs but this may not always be possible at short notice. Please let us know if you have specialist needs, so we can ensure you receive the training you would like.

If you expect to arrive late, or want to leave the training early, please indicate this, with times. The trainer will be informed, and decide whether this can be accommodated. The certificate of attendance cannot be provided without the approval of the trainer.

Photographs
EVA takes photographs of people attending our events for publicity, archive, and monitoring purposes. Photos may be used to illustrate our newsletter, annual reports, reports to funders, or other EVA publications; on our website or social media eg. Facebook, Twitter, Instagram etc; or in EVA displays at other events. They will not be distributed for any
other organisation’s use. If, at any EVA meeting or event, you would prefer not to have your photo taken for use (as outlined above) please make yourself known to the Chair of the meeting, the photographer, or other EVA member of staff.

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